Payment & Reservation
How do I book extra nights?
Login to your account. Click on View/Modify under the current year's package reservation. Scroll down and click on the Add More Options button. You will be offered the extra nights and add-ons that are available. No Refunds or Credits will be issued ...
How do I make a payment?
To make a payment login to your account and click the Make Payment button on the active reservation. Click here to get started
How do I cancel my reservation?
If you wish to cancel your reservation you may do so, however, be advised that there are no refunds and no credits issued on your cancellation. For more insight into our "No Refunds" policy, you can read more here. Click here to request a ...
How do I update my credit card on file?
For instructions on how to update your credit card information in your Bender Reservations account, watch this video, or follow the instructions below: How to update your credit card on file : video How to update your credit card on file : ...
Can I change the name of my guest on my reservation?
Yes, you may change the name of the guest on your reservation. Please be aware of the following rules and limitations: Only the Primary Guest can make changes to the reservation, such as adding or removing guests or changing names. If your guest has ...
Do you offer a payment plan?
Yes, we offer a payment plan! The dates and terms for the 2025 Big Blues Bender payment plan are listed below. Payment Plan Fees The fee to use the payment plan is 5% of your reservation total. If you're splitting payment, each party will pay 5% of ...
Can I transfer my package/wristbands to someone?
Yes, you can transfer your reservation to someone else! The Transfer process goes as follows: The reservation holder must initiate the transfer by CLICKING THIS LINK, or the link in the call out box below. Our agents will generate an email to both ...
Can I contact the hotel directly? Can I make package changes with the hotel?
The Big Blues Bender is a special event. As such, you cannot make any changes regarding your reservation directly with the hotel before or during the event. The hotel will refer you back to us for all issues regarding your reservation. Furthermore, ...
How do I make changes to my reservation?
You can make changes to your reservation. Here's what you need to know: Changes you can make yourself The following changes can be made by logging in to your account and modifying your existing reservation. Adding guests Update guest information ...
Can my roommate and I split payments and use separate credit cards?
Yes! When booking your package, you can elect to split payment with your roommate. The best practice is for the person making the reservation to be in possession of both guest's credit cards and enter the information at time of booking. ...
Can I use a nickname or my stage name when I purchase?
Sorry, but NO. Don’t get us wrong, we LOVE nicknames, but we must verify your identity by matching your reservation with your government issued ID. If they do not match, you will NOT be able to check in to your hotel room or pick up your wristbands, ...
What payment types do you accept?
Our online reservation system accepts Visa, MasterCard, Discover, and American Express. You may also purchase your package via check, but sales by check will not occur within the first 30 days of on sale. If you wish to pay by check, you may do so by ...
Who do I contact if I have any questions about the event or hotel?
This FAQ is the most complete resource regarding the Big Blues Bender. If you cannot find the answer you are looking for, submit a ticket for Bender Support and we will respond as soon as possible. Do not contact the hotel directly regarding the ...
Are there refunds? Can I get my money back? Can I get a credit?
No Refunds or Credits will be issued for any reason. Once items are purchased, they are non-refundable. Bender Presents will not offer any refund, in whole or in part, for any circumstance that would prohibit the attendee from attending. This ...