Big Blues Bender Terms & Conditions

Big Blues Bender Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS & EVENT INFO PRIOR TO PURCHASING.


No Refunds Policy:

  • NO REFUNDS OR CREDITS will be issued for any reason. Once items are purchased, they are NON-REFUNDABLE.

  • The attendee assumes all risks between time of purchase and arrival at the Big Blues Bender. Bender Presents does not insure any risk of attendees.

  • Bender Presents STRONGLY RECOMMENDS THAT ALL ATTENDEES PURCHASE TRAVEL INSURANCE.

  • Protect your investment with our third-party travel insurance partner Travel Guard. Call 1(800) 826-5248 or click to explore options from our partner, Travel Guard. We recommend a Gold or better policy that includes Cancel For Any Reason. Bender Presents will NOT offer any refunds, in whole or in part, for any circumstance that would prohibit the attendee from attending. This includes (but is not limited to): medical emergencies, unemployment, death, weather events, transportation interruption, general strike, pandemic, or civil unrest. Any inquiry or claim against the cost of your reservation shall be a matter between the attendee and the party who is insuring your risk.

  • The attendee is responsible for checking all purchase requirements, including (but not limited to) age and identification requirements. NO REFUNDS will be issued for attendees who are denied entry due to not having met these requirements.

  • The purchaser understands that they are purchasing for the entire Big Blues Bender event and not a particular artist’s performance. Thus, all purchasers understand, acknowledge, and will NOT expect a refund for any of the items purchased in the event of any talent cancellations for any reason. Once packages, music wristbands, upgrades, All You Can Drink wristbands and extra nights are purchased, they are NON-REFUNDABLE. Artist’s line-ups and schedules are subject to change at any time.

  • Bender Presents reserves the right to deny admission for reasons including, without limitation: intoxication, fever, disorderly behavior, failure to observe lawful direction, possession of voided wristbands, failure to observe health and safety measures. NO REFUNDS will be issued for attendees who are denied entry or expelled from the event with cause.

  • Fees are NON-REFUNDABLE, including (but not limited to): booking fees, payment plan fees, late payment fees, name change fees, service fees, administrative fees, and transaction fees. Bender Presents reserves the right to add or modify fees.

  • ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.


Travel Insurance:


  • The Big Blues Bender has a very strict NO REFUNDS policy. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE. If you wish to protect your investment, we strongly recommend the purchase of Travel Insurance. Travel Insurance is a plan you purchase that protects you from certain financial risks and losses that can occur while traveling. These losses can be minor or significant, like last-minute trip cancellations or a medical emergency. Travel insurance will be offered when purchasing your package. The attendee assumes all risks between time of purchase and arrival at the Big Blues Bender. Bender Presents does not insure any risk of attendees.

  • Protect your investment with our third party travel insurance partner Travel Guard. Call 1 (800) 826-5248 or click to explore options from our partner, Travel Guard. We recommend a Gold or better policy that includes Cancel For Any Reason.


Payment Plan Schedule & Information: Three Payments:


  • Standard Initial payment – $500 or $250 per person + per person fee of 2.5% of the reservation total.

  • Standard First payment – 50% of the balance is due on March 15, 2023

  • Standard Final payment – the REMAINING balance is due on June 14, 2023


  • Suite Initial payment – $1000 or $500 per person + per person fee of 2.5% of the reservation total.

  • Suite First payment – 50% of the balance is due on March 15, 2023

  • Suite Final payment – the REMAINING balance is due on June 14, 2023

Deposits are non-refundable.


  • NO REFUNDS OR CREDITS will be issued for any reason. Once items are purchased, they are NON-REFUNDABLE. See “No Refunds Policy” section above.


Missed Payments:


  • First payments not received by March 17, 2023, are subject to a late fee of $35. If the payment is not made by March 21, 2023, a final cancellation notice will be sent, and the reservation will be canceled on March 25, 2023. Payment Default Reinstatement Fee is $50. Non-payment Cancellation Fee is 100% of the total paid.

  • Final payments not received by June 16, 2023, are subject to a late fee of $35. If the payment is not made by June 20, 2023, a final cancellation notice will be sent, and the reservation will be canceled on June 24, 2023. Payment Default Reinstatement Fee is $50. Non-payment Cancellation Fee is 100% of the total paid.

  • NO REFUNDS OR CREDITS will be issued back to the guest(s).

  • If you are unable to make a payment as scheduled, please contact Bender Support by submitting a support ticket via the FAQ / online help center  PRIOR to the payment due date to avoid cancellation of the entire order.

  • ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE. See “No Refunds Policy” section above.


Attendee Communications:


  • Bender Presents communicates with attendees primarily via electronic mail. It is the responsibility of the attendee to ensure that a valid email address is supplied to Bender Presents at all times.

  • Bender Presents recommends that the attendee “whitelist” the domain bigbluesbender.com in all email clients to ensure proper delivery of electronic mail.

  • These terms and conditions shall not be excused or invalidated in whole or in part due to undelivered emails or emails marked as spam.


Name Additions & Name Changes:


  • The Primary Guest is the ONLY person on the reservation that can make changes, such as adding, removing a guest, or changing a name.

  • Your guest will be notified of your request to change their name.

  • If your guest has financial responsibility on this reservation, their consent is required to continue.

  • The Primary Guest may initiate a name addition or change here.

  • If a guest being removed from a reservation has a balance, the balance will become the Primary Guests responsibility. Any payments made by the guest being removed will NOT be refunded and will remain as credit on the reservation.

  • It is between the guests in the reservation to work out the finances and fees.

  • No fees will be charged through July 13, 2023, for name changes and name additions. See fee schedule below.

Name Additions Fees

July 14th - August 3rd, fee is $25.00 per person added to the reservation

August 4th - August 18th, fee is $75.00 per person added to the reservation

August 18th is the FINAL deadline for all reservation changes.

   

Name Changes Fees

              July 14th - August 3rd, fee is $29.00 per person
              August 4th - August 18th, fee is $100.00 per person
              August 18th is the FINAL deadline for all reservation changes.

   

  • Name Changes after August 18, 2023, are not guaranteed and must be done in person at Bender Support upon arrival at the event site.

  • Name changes performed in person at Bender Support will incur additional fees in excess of what is posted here. If you require a name change at the event, the host property will inform us if the name change can proceed and prescribe fees based on their own variable surge pricing formula. The exact amount will be determined on the spot and will range between $100 and $580. If the hotel does not accept the name change, you will NOT be able to add your guest (based on availability).


Reservation Changes:

  • All changes MUST be in writing. Changes will NOT be accepted over the phone.

  • The Primary Guest is the ONLY person that can request to make changes to the reservation.

  • Upgrading to a higher priced category is allowed. Downgrading to a lesser value item is not allowed.

  • The Primary Guest must request changes by contacting Bender support by submitting a support ticket via the FAQ / online help center (NOT THE HOTEL). The final deadline to make changes is August 18, 2023. No changes or additions will be allowed, including adding unnamed guests after August 18, 2023, and must be done in person at Bender Support check-in and will incur a fee.

  • Please note: If a guest being removed from a reservation has a balance, the balance will become the Primary Guests responsibility. Any payments made by the guest being removed will NOT be refunded and will remain as credit on the reservation.

  • It is between the guests in the reservation to work out the finances and fees.

  • NO REFUNDS OR CREDITS will be issued for any reason. Once items are purchased, they are NON-REFUNDABLE. See “No Refunds Policy” section above.


Transfers:


  • A reservation must be paid in full before it can be transferred.

  • The transfer fee can be paid by the reservation holder or the transfer recipient. Come to an agreement on who will pay the transfer fee before you begin the process. Transfer fee must be paid before the process begins.

  • If the transfer recipient has been to a past Bender, be sure to give the reservation holder the email address associated with your account.

  • Whether the reservation holder is selling or gifting the reservation to the transfer recipient, the Bender plays no part in the private transaction between parties. We will not act as a middleman to any transactions nor take sides in the event of a dispute. Once you begin the transfer process, we will assume all such matters to be settled.

  • The reservation holder must initiate the transfer by clicking this link


Transfer Fees

Through July 14th, fee is $75.00

July 15th - August 18th, fee is $150.00

Transfer Reinstatement Fee is $15.00

August 18th is the FINAL deadline for all reservation changes.


No-Shows:


  • NO REFUNDS OR CREDITS will be issued for unused packages, wristbands, add-ons or fees for those who do not attend the Big Blues Bender. See “No Refunds Policy” section above.


Pre-book Deposits:


  • If the Big Blues Bender 2023 sells out before you apply your 2023 Pre-book deposit, you will be able to use your deposit towards a future Bender general on sale.

  • Pre-book deposits are non-transferable.

  • Pre-book deposits are refundable, less a $25 cancellation fee, until August 1, 2023. Beyond this date, your pre-book deposit can only be used as a credit for a Big Blues Bender Package or add-on.


Wristband Policy:


  • We do NOT send out wristbands. Your actual “ticket” will be a wristband that will be available during the event at Bender Support starting Wednesday, September 6, 2023. Wristbands are applied by a Bender staff member upon check-in at Bender Support.

  • The wristbands must be worn the entire event. Wristbands cannot be shared. PLEASE DO NOT remove, stretch or tamper with your wristband in any way. Wristbands will not be replaced if stolen, damaged, lost, or destroyed, and you will be denied entry to the event.

  • Wristbands that need to be replaced will be charged full price (subject to availability).

  • NO REFUNDS OR CREDITS will be issued for any reason. See “No Refunds Policy” section above.


4-Day Music Only Wristbands:


  • Purchaser agrees NOT to stay at the Westgate Las Vegas Resort & Casino on the nights of 9/7/23, 9/8/23, 9/9/23, or 9/10/23, neither as a non-registered guest on someone else’s Bender reservation nor as a registered or non-registered guest on a reservation booked outside the Bender Reservations system. This includes but is not limited to, direct booking with the hotel and bookings on third party reservation sites.

  • If any of the above conditions are violated, the wristband holder shall forfeit their wristband for the remainder of the event or may purchase a Big Blues Bender package (if available) paying the difference between the original wristband and the package plus applicable fees, or may forfeit their unauthorized reservation and seek lodging elsewhere.

  • An exception to this policy shall be extended to Westgate Timeshare owners. Westgate Timeshare owners may attend the 2023 Big Blues Bender by purchasing a 4-Day wristband only.

  • NO REFUNDS OR CREDITS will be issued for any reason. See “No Refunds Policy” section above.


Photographic / AV equipment:


  • This policy governs the usage of photo, video, and audio recording devices at the Big Blues Bender. If any artist wishes to institute a more restrictive policy, we will communicate this via posted signage at venue entrances, and that policy shall supersede what is set forth here.

  • The purpose of these policies is to respect and protect the likeness of our artist community in a manner consistent with their wishes and in accordance with our obligations to them. Your cooperation with us in this regard should be considered an extension of your respect for the artists.

  • ALLOWED USAGE: Guests of the Big Blues Bender may capture photo, video, and audio during live performances for non-commercial personal use except when prohibited by the artist.

  • DISALLOWED USAGE: Guests of the Big Blues Bender are NOT permitted to broadcast, narrowcast, nor live stream by any means whatsoever (including, without limitation, by way of mobile telephone, modem, or other wireless devices) any images, sounds, data, results, or commentary of or concerning any event without the prior written consent of Bender Presents.

  • ALLOWED DEVICES: Guests of the Bender may use "point-and-shoot" style cameras, disposable or instant cameras, smartphones, or similar devices that would be considered "consumer grade." As a general rule, if your device does not have a detachable lens it will be fine.

  • UNALLOWED DEVICES: Professional cameras, including SLR/DSLR or cameras with detachable lenses and smartphone lens enhancements, will NOT be allowed without the proper approved media credentials.

  • MEDIA / PROFESSIONAL USE: Photographers must be on editorial assignment with an outlet that publishes music, entertainment, event, and/or cultural coverage. Freelance photography, Spec photography, portfolio photography, personal website photography, photography websites, photographers and/or videographers looking to build a portfolio will NOT be credentialed. You must be on assignment. Media credentials MUST be approved in advance. All requests must be submitted no less than 60 days prior to the event date to be considered. Be aware that your submission DOES NOT guarantee approval. We reserve the right to partially approve or fully deny any press requests. To request a Media / Press Credential, submit your request here.

  • CONSENT: Event attendees consent to the use of their image, likeness, action, and statement with any recorded form of media, including, without limit, audio, photograph, or video.


ADA Compliance


Pricing Errors:


  • If the amount that you pay for an item is incorrect, regardless of whether it is a system error, a price error posted on our website or otherwise communicated to you, or you are able to order an item before its scheduled on-sale date, we reserve the right, at our sole discretion, to charge you the difference. This policy will apply regardless of how the error occurred.


Scalping:


  • Purchaser agrees not to re-sell or offer to re-sell any wristband or package at a premium or to use any of the wristbands for advertising, promotional, or other commercial purposes (including competitions) without the prior written consent of the Bender Presents.

  • If your wristband is sold or used in violation of this condition, the bearer of the wristband may be denied admission to the event.

  • NO REFUNDS OR CREDITS will be issued for any reason. See “No Refunds Policy” section above.


Currency:


  • Unless otherwise indicated, all prices are expressed in US dollars and include applicable hotel taxes, resort fees, administrative fees, and 9% Live Entertainment Tax.

  • Taxes and fees are subject to change without notice.


Credit Card Chargebacks:


  • Any attempt by attendee to reclaim any portion of funds paid via credit card chargeback shall constitute an act of fraud and shall be pursued to the fullest extent of the law.

  • In the event of a credit card chargeback initiated against Bender Presents by attendee or the agents of attendee, in addition to any other amounts due to Bender Presents here under, attendee shall be liable to Bender Presents for any costs and fees incurred by Bender Presents (including, without limitation, all attorney’s fees, costs of debt collection or in respect of any legal action taken by Bender Presents) in connection with amounts due hereunder.


COVID-19 Warning:


  • An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Bender Presents, AJ Presents INC, Westgate Resorts, and any affiliated companies—relating to such risks, hazards, and dangers.

  • We reserve the right to make any modifications to our terms as required to conform to health and safety protocols.


Miscellaneous:


  • This Agreement, which you accept upon use of the Site or the Services (including the Payment Plan), comprises the entire agreement between you, Bender Presents, and the Big Blues Bender regarding the use of the Site and Services, and supersedes any prior agreements between you, Bender Presents and the Big Blues Bender related to your use of the Site or Services. To the extent that FAQs are found on the Site relative to the Services being provided hereunder, such FAQs are for informational purposes only and shall not be deemed to be part of this Agreement.

  • You are responsible for checking all purchase requirements, including age and identification requirements. NO REFUNDS OR CREDITS will be issued for attendees who are denied entry due to not meeting these requirements. See “No Refunds Policy” section above.


Limitation of Liability:


  • Attendees voluntarily assume all risks incidental to the event, including injury and death, whether occurring prior to, during or following the event.

  • Attendees release the Event Organizer (Bender Presents) and affiliates, partners, employees, service providers, and representatives from any claim related to, arising out of, or incidental to the event or the attendee’s presence thereat.


Event Organizer:


  • RezMagic is not the manager, organizer, promoter, producer, or venue operator (“Event Organizer”) of Bender Presents. RezMagic is the online reservation agent for and on behalf of the Event Organizer. The Event Organizer is Bender Presents.

  • Purchaser agrees that any dispute arising from this agreement falls under the jurisdiction of Clark County, Nevada.

  • ONLY Packages and wristbands purchased from Bender Presents outlets are valid for admission.

  • Bender Presents reserves the right to alter artists scheduled to perform at this event if determined to be necessary.

  • Bender Presents reserves the right to increase published prices. In the event of an increase, only new reservations will be affected. Any reservations made prior to the increase will be protected at the rate at which they were booked.

  • Bender Presents reserves the right to deny admission for reasons including, without limitation: intoxication, disorderly behavior, failure to observe lawful direction, possession of voided wristbands, failed health screening, non-compliance with health and safety measures, or safety precautions. NO REFUNDS OR CREDITS will be issued for any reason. See “No Refunds Policy” section above.