ADA Compliance Policies

ADA Compliance Policies

Big Blues Bender is dedicated to providing an extraordinary experience for all music lovers. Over the years we have refined our ADA policies to reflect our best interpretation of the law in accordance with the physical realities of any given host venue.

For our returning guests, please understand that policies from years past may differ from policies moving forward.

The topic of ADA compliance can be a subject of sensitivity and emotion. We ask that you review this article and abide by the policies set forth. If you require further clarification on any of these policies, we invite you to submit a support ticket and we will be happy to address your concerns. 


ACCESIBLE LODGING

Big Blues Bender retains a quantity of accessible guest rooms for sale. Accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type¹. In order to protect this inventory from fraudulent purchase, we ask that anyone wishing to book an ADA room submit their request using the link below. Our agents will respond promptly with any available inventory, and assist you with your purchase.  

If the event is in a pre-sale period and you have purchased a pre-book, we ask that you submit your request prior to the start of your token redemption so you will be ensured equal access to the available inventory.² ADA rooms are offered at the same price as their non-ADA counterparts³. 

You are not required to offer proof of disability to book these rooms, however, you will be asked to confirm that the package purchaser or their roommate has a mobility disability or a disability that requires the use of the accessible features.⁴  We reserve the right to investigate fraudulent purchase and take appropriate action.⁵


ACCESSIBLE LODGING | FIND IT IN THE REGULATIONS:




ACCESSIBLE SEATING IN VENUES

We want your Bender experience to be safe and comfortable, and to that end we provide a mix of accessible seating options based on the unique layout of each given venue. Some concert events in the US feature an all-inclusive "ADA Seating Area," but given the size and layout of each venue at a given host property this approach is neither practical for us to implement, nor would it provide the optimum relief as prescribed in the ADA regulations. Instead, each of our venues will feature two types of accessible seating: Wheelchair seating spaces and designated aisle seats. (details below)

AVAILABILITY

Of course, it is impossible for us to know how many patrons require use of accessible seating, and the law limits our ability to collect that kind of information¹. Furthermore, the ADA requires us to provide accessible seating based on the capacity of the venue, not based on demand². This means that we can not guarantee that an accessible spot will be available in any given venue at any given time. Like all seating at the Big Blues Bender, accessible seating is first come first served.

We suspect that the majority of our patrons with mobility disabilities do not require the full time use of a wheelchair. As such, the most commonly used type of accessible seating would be "Designated Aisle Seating." Fortunately, most of our venues will feature many seats with the same characteristics of Designated aisle seating, even if they are not explicitly marked that way. 

Like all seating at the Big Blues Bender, accessible seating is first come, first served

ENFORCEMENT

Our venue staff may approach any person in an accessible seat and politely inform them that they are in a designated accessible seat, reserved for persons suffering from a disability. If you are approached by our staff in this manner, please understand that our staff member is attempting to protect your rights under the ADA. Their intent is not to challenge, doubt, or demand proof from you. We ask that you simply politely acknowledge that you understand this policy, and go about enjoying the show. 

We hope that any able bodied person occupying an accessible seat will be honest and respectful and move to accommodate a person in need. Of course we can not demand proof of disability¹, therefore we must rely on the honesty and good nature of our community.  We endeavor to educate and inform our guests of the necessity of ADA seating for those in need, and foster an environment of awareness and self-policing.
 
In the same spirit, you may not challenge or verbally abuse a person sitting in accessible seating based on your assumption of their disability or lack there of. If you feel an able-bodied person may have inadvertently sat in an accessible seat, we ask that you either politely inform them that they are in an accessible seat, or ask our venue staff to inform the person on your behalf. 

Above all, treat others with the dignity and respect you would wish them to confer unto you.

We will do our best to expel persons who fraudulently use services designated for persons with disabilities, to the the extent of our ability and within the parameters of the law³. 

WHEELCHAIR SEATING SPACES

Each venue will feature a designated section for patrons requiring the use of a wheelchair or similar mobility assistance device, plus one companion⁴.

Each "space" is comprised of an empty parking area and an adjacent companion seat. By definition, the space is an empty area meant to park a mobility device, therefore persons without a mobility device may not stand in or otherwise occupy these spaces.

Only persons who are companions to a person utilizing the wheelchair space may occupy companion seating. A companion may not occupy companion seating if the person they are accompanying has left the venue (with the exception of bathroom visits, concessions, etc). 

Wheelchair seating spaces can not be saved or reserved. 

Like all seating at the Big Blues Bender, wheelchair seating spaces are first come, first served. 

If you utilize a powered mobility device other than a wheelchair or motorized wheelchair you may use wheelchair seating, however, you must abide by the regulations set forth in the following section: ACCESSIBILITY IN PUBLIC AREAS. 

The quantity of wheelchair spaces will vary in each venue, based on capacity⁵. The dimensions of each wheelchair space and its companion seat shall be consistent with ADA guidelines⁶. 

DESIGNATED AISLE SEATING

Each venue will feature an allotment of seats identified as "ADA Designated Aisle Seat(s)."  These will be aisle seats located closest to accessible routes, and will feature no armrest or a removable or folding armrest.

These seats may be used by persons whose disability requires use of the accessible features provided in accessible seating. 

Like all seating at the Big Blues Bender, designated aisle seats are first come, first served.

The quantity of designated aisle seats shall be at minimum 5% of all available aisle seating⁸.


ACCESSIBLE SEATING | FIND IT IN THE REGULATIONS:





ACCESSIBILITY IN PUBLIC AREAS

The Big Blues Bender makes no claims, warranties, or representations regarding the general compliance of our host venue in regards to the Americans With Disabilities Act. If you have questions or concerns regarding the ADA compliance of any area within our host property outside those areas designated for use by the Big Blues Bender, please contact the host property directly with your concerns.

Persons utilizing wheelchairs and manually powered mobility aids shall have access to any areas open to pedestrian use¹.

USE OF POWER-DRIVEN MOBILITY DEVICES

Use of power-driven mobility devices such as (but not limited to) Rascals, Scouts, and other powered scooters are generally permitted in any area open to pedestrian use, however, Big Blues Bender & the host property may restrict use in certain areas wherein their operation presents a safety hazard². 

We may ask persons using a power-driven mobility device to provide credible assurance that the mobility device is required because of the person's disability. We will accept a valid, State-issued disability parking placard or card or State-issued proof of disability issued in your name as a credible assurance that the power-driven mobility device is required for your mobility disability.

In lieu of a valid, State-issued disability parking placard or card, or State-issued proof of disability, we will accept a credible verbal assurance, not contradicted by observable fact³

Anyone operating a power-driven mobility device while intoxicated, or otherwise impaired will be subject to penalty including but not limited to forfeiture of admission cost and ejection from the event⁴. 

Anyone operating a power-driven mobility device in a deliberately aggressive, violent, reckless, or otherwise harmful manner will be subject to penalty including but not limited to forfeiture of admission cost and ejection from the event⁴. 


ACCESSIBILITY IN PUBLIC AREAS | FIND IT IN THE REGULATIONS:





AUXILIARY AIDS AND SERVICES

An assessment of our program offerings, the physical dimensions of our performance venues, and the power generated by our PA systems have led us to the determination that assisted listening devices would not significantly improve the auditory experience beyond what can be experienced in the average seat in a given venue. If you have concerns on this topic and would like to inquire regarding implementation of a specific assistive technology, please submit a support ticket and we will gladly assess the viability of your request. 


AUXILIARY AIDS AND SERVICES | FIND IT IN THE REGULATIONS:




SERVICE ANIMALS

Service animals are allowed in Big Blues Bender venues and areas. The allowance and parameters regarding your animal's presence in your guest room is entirely dictated by the service animal policy and/or pet policy of the host property. Nothing printed here shall supersede the service animal policy of the host property. 

Dogs and miniature horses are the only species of animal defined as service animals¹.

No other species of animal is legally considered a service animal and therefore no other species will be allowed to enter Big Blues Bender areas. Any animal that does not meet the definition of service animal is considered a pet, and is subject to the pet policy of the host property. Pets are NOT ALLOWED in any Big Blues Bender area. 

Emotional support animals are NOT service animals as defined by the ADA¹.

Big Blues Bender staff may ask if the animal is required because of a disability and what work or task the animal has been trained to perform². 

You and your service animal will be removed from any Big Blues Bender area if your animal is out of control and you do not take effective action to control it, or if the animal is not housebroken³.

Big Blues Bender is in no way responsible for the care or supervision of your service animal⁴. 


SERVICE ANIMALS | FIND IT IN THE REGULATIONS: